Return Initiation (3-Day Deadline)

  • Return requests must be initiated within three (3) calendar days from the date the shipment is marked “Delivered” by the carrier.
  • To initiate a return, you must contact us by email, phone, or text with documented communication.
  • Returns cannot be initiated after the 3-day window. No exceptions will be made for travel, delayed package opening, or similar circumstances.

As-Shipped Condition Requirement

  • All returned items must be received in the exact As-Shipped Condition in order to qualify for a refund. This means: No Wear, Use, or Handling Marks
The watch must show zero signs of use, including:
  • Scratches, scuffs, dents, nicks, or abrasions
  • Crystal chips, marks, or cracks
  • Strap creasing or clasp wear
  • Bracelet stretch or manipulation

 No Alterations or Tampering Absolutely no:

  • Opened caseback
  • Internal access or movement interference
  • Added, removed, or resized links
  • Component swapping or replacement
  • Tool marks or pressure marks

Security & Packaging Requirements

  • All of the following must be returned exactly as originally provided:
  • Intact red security sticker
  • All original tags (including non-removable tags)
  • Original boxes, packaging, warranty cards, booklets, receipts, and accessories
  • Any deviation from As-Shipped Condition automatically disqualifies the return.

Restocking Fees and Deductions

  • All Acceptable Returns are subject to the following deductions: Restocking Fee (Up to 10%)
This fee covers:
  • Non-refundable payment processing and merchant fees (credit cards, PayPal, Shop Pay, Affirm, etc.) are non-refundable and will be deducted in full.
  • Labor associated with inspection, authentication, and handling
  • Administrative, compliance, and quality control procedures
  • Repackaging and re-listing
  • Loss of market value during the return period or a potential loss of sale

Unacceptable Returns

A return will be classified as Unacceptable and will not be eligible for refund, exchange, or inspection-based reconsideration if any of the following apply:
  • Failure to Meet Policy Requirements:
    The item does not fully comply with every condition, requirement, and instruction outlined in this Return Policy, including packaging, timelines, authorization procedures, and condition standards.
  • Signs of Wear, Alteration, or Tampering:
    The item shows any evidence of handling beyond initial inspection, including but not limited to wear, marks, scratches, sizing changes, part swaps, attempted repairs, removed stickers, missing tags, missing plastics, missing links, or any alteration of its as-shipped condition.
  • Incomplete, Missing, or Substituted Items:
    The return is missing any component originally included in the shipment—such as boxes, papers, accessories, warranties, booklets, links, tags, authentication materials, or protective coverings.
  • Packaging or Handling Issues:
The item was inadequately packaged, improperly protected, or shipped in a manner that risks damage, or shows signs of mishandling or exposure during return transit.

We reserves the sole and exclusive right to determine whether a returned item qualifies as Acceptable or Unacceptable based on our inspection, documentation, and internal assessment standards.

Right to Refuse Service


reserves the exclusive right to:
  • Refuse any return that does not strictly comply with this Policy
  • Deny service to individuals suspected of policy abuse or fraudulent behavior
  • Modify, update, or revise this Policy at any time without prior notice